Product Advisories

From Sigma:

Thank you for purchasing and using our products.

We would like to share results of our investigations regarding the operating conditions of the Sony “a6400 (ILCE-6400),” released by Sony Corporation on February 22nd, 2019, and SIGMA’s interchangeable lenses for Sony E-mount.

With the SIGMA’s interchangeable lenses for Sony E-mount, both the AF and the AE work inter-connectedly, and they are compatible with the in-camera Lens Aberration Correction function:“Lens Correction” (“Peripheral illumination correction”, “Chromatic aberration of magnification correction”, “Distortion correction”). *SIGMA 19mm F2.8 DN | Art, SIGMA 19mm F2.8 EX DN, SIGMA 30mm F2.8 DN | Art, SIGMA 30mm F2.8 EX DN, and SIGMA 60mm F2.8 DN | Art are not compatible with the Fast Hybrid AF.

In addition, we found some phenomena particular to some products listed below. Regarding these phenomena, we are going to release a firmware update for improvement. The availability of the firmware will be announced on a later date.

Furthermore, the operating conditions of SIGMA’s SIGMA GLOVAL VISION (SGV) lenses via the MOUNT CONVERTER MC-11 are currently under investigation. After completing it, we are going to make an announcement.

Applicable products

• SIGMA 14mm F1.8 DG HSM | Art ??for Sony E-mount
• SIGMA 20mm F1.4 DG HSM | Art ??for Sony E-mount
• SIGMA 24mm F1.4 DG HSM | Art ??for Sony E-mount
• SIGMA 35mm F1.4 DG HSM | Art ??for Sony E-mount
• SIGMA 50mm F1.4 DG HSM | Art ??for Sony E-mount
• SIGMA 85mm F1.4 DG HSM | Art ??for Sony E-mount
• SIGMA 105mm F1.4 DG HSM | Art ??for Sony E-mount
• SIGMA 135mm F1.8 DG HSM | Art ??for Sony E-mount

Confirmed phenomenon

The stop position may vary when the shutter button is repeatedly half-pressed on the AF toward the same subject.

Applicable product

• SIGMA 40mm F1.4 DG HSM | Art ??for Sony E-mount

Confirmed phenomenon

With a6400 and cameras incorporating DMF mode, it automatically displays a magnified view as it gets in focus, when using the AF while the MF assist function is turned on.

From Tamron:

Dear users and potential purchasers of Tamron interchangeable lenses.

Thank you for using Tamron products and for your continuous support.

We would like to announce that we have clarified compatibility in general operations(*1) of following Tamron Di & Di II lenses on Canon EOS RP, which was newly released on March 14, 2019, with Canon "Mount Adapter EF-EOS R".

(*1) Defined to work on existing DSLR cameras

Compatible models (for Canon) for general operations (*2)

• SP 15-30mm F/2.8 Di VC USD G2 (Model A041) for Canon
• SP 24-70mm F/2.8 Di VC USD G2 (Model A032) for Canon
• SP 70-200mm F/2.8 Di VC USD G2 (Model A025) for Canon
• SP 150-600mm F/5-6.3 Di VC USD G2 (Model A022) for Canon
• SP 35mm F/1.8 Di VC USD (Model F012) for Canon
• SP 45mm F/1.8 Di VC USD (Model F013) for Canon
• SP 85mm F/1.8 Di VC USD (Model F016) for Canon
• SP 90mm F/2.8 Di MACRO 1:1 VC USD (Model F017) for Canon
• 17-35mm F/2.8-4 Di OSD (Model A037) for Canon
• 70-210mm F/4 Di VC USD (Model A034) for Canon
• 100-400mm F/4.5-6.3 Di VC USD (Model A035) for Canon
• 10-24mm F/3.5-4.5 Di II VC HLD (Model B023) for Canon
• 18-400mm F/3.5-6.3 Di II VC HLD (Model B028) for Canon
• SP 150-600mm F/5-6.3 Di VC USD (Model A011) for Canon (*3)

(*2) With the latest F/W version. Regarding the F/W update, please visit here.
(*3) Regarding the update service, please visit here.

Lens Update Service Information

How to Update

For other models, once we confirm the compatibility with Canon EOS R series and Canon adapter, we will announce the models sequentially at our support website. We are sorry to keep you waiting, and also ask for your understanding of the situation.

From Tokina:

Thank you for Your constant support to Tokina brand.

We found functional issue with Tokina opera 50mm f/1.4 FF (Canon EF mount) and Canon EOS-1D X Mark II combination, that results in exposure problem.

We are asking for your cooperation in contacting the camera shop where the lens was purchased, or your local Tokina official distributor for further firmware upgrade procedure.

Should you have any other questions, contact us via contact form.

From Canon:

What is the Sensor Change Service?

Canon’s sensor change service offers EOS C700 & EOS C700 PL owners the opportunity to convert their standard sensor for the Global Shutter sensor. The Global Shutter sensor offers incredible performance at 4.2K Resolution with 14 stops of resolution at its base ISO.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

*If you would like to reverse to the original mount, please include the returned parts with the camera to our service facility.

Pricing

Downloads

EOS C700 User Guide contains information on how to use Cinema Lock.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

B&H carries the Canon EOS C700 Cinema Cameras.

From Canon:

Workaround for Malfunction During Use of VPG130 CFast Card

Thank you for using Canon products.

For EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras equipped with firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG 130 CFast card is used simultaneously with a non VPG130 CFast card.

We are currently making preparations to correct this phenomenon with the release of a firmware update in mid-May. In the meantime, please use the method described in the workaround below.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.

Phenomenon

When a VPG130 CFast card is used simultaneously with a non VPG130 CFast card the camera may freeze. If the camera freezes, even if the live view image is displayed, all buttons and switches, including the POWER switch, will no longer respond, and the footage will not be recorded on the cards. (The time code and the recording indicator may continue to work.)

The camera can be released from the freeze condition by detaching it from the power supply (or removing the battery)

Workaround

If you experience this phenomenon please follow the steps below:

1. Detach the camera from the power supply or remove the battery.
2. Remove both CFast cards from the card slots.
3. Use two of the same type of CFast cards: Either VPG130 or non VPG130.

Affected Products

EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras (with Firmware V1.0.6.1.00).

Support

We are planning to release updated firmware in mid-May 2017.

If you have not already done so, please register the EOS C300 Mark II and EOS C300 Mark II PL. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank You,
Customer Support Operations
Canon U.S.A., Inc

From Canon:

Service Notice: Free exchange for imagePROGRAF PRO-1000

Thank you for using Canon Products.

We have determined that some imagePROGRAF PRO-1000 printers may experience ink leakage. This announcement conveys Canon’s service policy for affected printers. We offer our sincerest apologies to any customers who have been inconvenienced.

Phenomenon

In rare instances, ink may leak from inside the printer to the outside of the printer through an opening on the bottom.

Affected units

imagePROGRAF PRO-1000 units starting with serial number prefix AEGL.
Example: AEGL01234
The serial number can be found on the back of printer.

Affected imagePROGRAF PRO-1000 printers can be exchanged for a new printer free of charge when replacements become available around the end of January, 2016.

For details regarding how to exchange your printer, please contact the Canon Customer Support Center at 1-800-423-2366.

From Canon:

Thank you for using Canon products.

Affected Product
Canon LP-E6 Battery Pack when used with the Canon LC-E6 Charger
(Compatible with Canon EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D, EOS 60D, EOS 60Da)

Symptom
In rare cases, the orange lamp on the Canon Battery Charger LC-E6 will blink rapidly at regular intervals when the Canon Battery Pack LP-E6 is inserted. In such cases, charging the Canon Battery Pack LP-E6 in the Canon Battery Charger LC-E6 is not possible.

This symptom may occur when a Canon Battery Pack LP-E6 has been discharged due to being unused for a prolonged period of time, such as when it is first purchased. If this occurs, please follow the procedure below.

Procedure

1. Plug the Canon Battery Charger LC-E6, with the Canon Battery Pack LP-E6 inserted, into a power outlet.
2. Wait for 20 seconds.
   If during this time the orange lamp blinks once per second, please continue to charge the battery until the green lamp lights up, which indicates a full charge. At this point, the battery is ready for normal use, and there is no need to follow the remaining steps.
   If during this time the orange lamp blinks rapidly, please move on to Step 3 of this procedure.
3. If the orange lamp blinks rapidly, remove the Canon Battery Pack LP-E6 from the Canon Battery Charger LC-E6.
4. Wait for 10 seconds.
5. Reinsert the Canon Battery Pack LP-E6 into the Canon Battery Charger LC-E6.
6. The Canon Battery Charger LC-E6’s orange lamp should begin to flash slowly (once per second) and charging will begin.
7. Please note: If the orange lamp blinks rapidly again, please repeat steps 3-5 above. If, after a third attempt, the Canon Battery Pack LP-E6 does not charge, please contact the Canon Customer Support Center for assistance.
8. Charge the Canon Battery Pack LP-E6 until the green lamp on the Canon Battery Charger LC-E6 illuminates, signifying that the Canon Battery Pack LP-E6 is fully charged.

Use of non-genuine Canon Battery Packs
The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.

Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register your Canon Products. By registering, we will be able to notify you via email when future firmware updates become available for download.

Thank you,
Customer Support Operations
Canon U.S.A., Inc