Nikon Service Advisories

From Nikon Europe:

On February 26, 2014, Nikon released a Service Advisory informing users of the D600 that Nikon would provide corrective servicing, free of charge, of D600 cameras exhibiting a particular issue.

This announcement is to inform users of the D600 that requests for this free corrective servicing will only be accepted until January 10, 2020. Service to address this issue requested after the offer of free service expires will be handled in accordance with standard Nikon repair policies.

If you would like to have your Nikon D600 inspected for this issue and corrected as needed, at no cost to you, please request the service from a Nikon service center as soon as possible.

Issue

Some users have indicated the appearance of multiple granular dust spots in images captured with the Nikon D600 digital-SLR camera. These granular dust spots are reflections of internal dust generated with camera operation, or external dust particles that have found their way into the camera, either, or both of which, have adhered to the camera's low-pass filter.

While the structure and concept of digital-SLR cameras make the complete elimination of these dust spots very difficult, it has come to our attention that, in some rare cases, they may be reflected noticeably in images. Therefore, Nikon is informing users of a service to reduce this issue again.

From Nikon:

Technical Service Advisory for users of the Z 7 and Z 6 mirrorless cameras

Thank you for choosing Nikon for your photographic needs.

It has come to our attention that the vibration reduction (VR) function built into some Z 7 and Z 6 mirrorless cameras does not achieve its full potential. We will repair affected cameras free of charge.

Identifying affected products

To check whether or not your camera is one of those affected by this issue, click Affected Product Serial Numbers below and enter the serial number for your Z 7 or Z 6 as instructed.

Your camera's serial number will be checked against those of affected products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not one of those to which this issue applies, rest assured that repairs to your camera are not necessary and you may continue using your camera without further concern for this issue.

Z7 Affected Product Serial Numbers
Z6 Affected Product Serial Numbers

Resolution

Please contact your nearest Nikon service center if you own a Nikon Z 7 or Z 6 affected by this issue. They will keep your camera, inspect it, and re-adjust or replace components as needed free of charge, even if the camera's warranty has expired or is not valid in your region.

Requesting corrective servicing

Please direct enquiries regarding this matter to your nearest Nikon Service Centre or create a Free Service Returns Request. Nikon Service Centre’s will usually serve customers within 1-2 weeks after receiving products for servicing. For details we recommend you contact your local Service Centre.

We sincerely apologise for any inconvenience this matter may have caused you.

Nikon will continue to take all possible measures to prevent issues like this from happening again.

Once again, thank you for choosing Nikon for your photographic needs.

From Nikon:

Thank you for choosing Nikon for your photographic needs.

Some users of the COOLPIX W300 and the COOLPIX W300s digital camera have indicated that while shooting a series of images with their COOLPIX W300 or W300s camera to create a time-lapse movie, the focus position, which should lock when the first image is taken, may shift. Nikon’s review of this matter has confirmed that this issue may occur with some subjects under certain lighting conditions.

To address this issue Nikon is currently developing a firmware update that will resolve this issue. Please continue to check this website for further updates on this issue.

Once again, thank you for choosing Nikon for your photographic needs.

From Nikon:

Thank you for choosing Nikon for your photographic needs. In February of 2016, we announced in an update that the shutter in some Nikon D750 digital SLR cameras manufactured between October 2014 through June 2015 may not function normally, sometimes resulting in a shading of a portion of images. Since that time, we have learned that the same issue may affect D750 cameras manufactured from July 2014 through September 2014 and from July 2015 through September 2016.

For those who have already purchased a D750 and would like to have their camera serviced for this issue, free of charge, Nikon service centers will service cameras as indicated below. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected D750 cameras
To check whether or not your camera may be one of those affected by this issue, click the Check Your Serial Number button below and enter your D750's serial number as instructed. . If your D750 camera is one of those that may be affected, instructions for obtaining service will be displayed. If your D750 camera is not one of those to which this issue may apply, rest assured that service to your D750 camera as to this issue is not necessary and you may continue using your D750 camera without concern for this issue.

Check Your Serial Number

Resolution
If your D750 camera may be affected, as confirmed with the serial number check above, you will be provided with the necessary information to obtain service for this issue free of charge. Once your D750 camera is received by Nikon, your D750 camera’s shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

We sincerely apologize for any inconvenience this matter may have caused you.

Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.

From Nikon:

Nikon Inc. is asking your cooperation in connection with a voluntary recall of certain lot numbers of its Nikon Model EN-EL15 rechargeable lithium-ion battery pack. The battery pack can experience a short circuit causing it to overheat and possibly causing the outside casing to become deformed, posing a potential hazard to consumers. There have only been seven (7) confirmed reports of incidents of the problem worldwide, and while no injuries have taken place, Nikon Inc. has initiated this recall of the affected lot numbers as a reflection of its commitment to safety and product quality. We are asking that owners of the affected battery pack contact Nikon Inc. to initiate a free product exchange.

The Nikon EN-EL15 battery pack is provided as a supplied accessory with the purchase of Nikon’s digital SLR D800, D800E, D810A, D810, D610, D600, D7200, D7100, D7000, D500 cameras and the Nikon 1 V1 advanced camera with interchangeable lens. However, EN-EL15 batteries supplied with D810A, D810, D610, D600, D500, D7200, D7100 are not included in this voluntary recall. It is also sold separately at retail under Nikon’s model number 27011. The EN-EL15 battery pack involved in this recall was first distributed by Nikon in March 2012 and is still being sold at retail.

No other Nikon battery packs are involved in this recall. Nikon’s digital SLR D800, D800E, D810A, D810, D610, D600, D7200, D7100, D7000, D500 cameras and the Nikon 1 V1 advanced camera with interchangeable lens as well as any other Nikon cameras are also not subject to this recall.

What you should do:

1.) Determine if your EN-EL15 battery pack is affected
This voluntary recall is limited to EN-EL15 battery packs in lots E and F. First, please confirm that “EN-EL15” is printed on the label of your battery pack. Then, please locate the 14-digit lot number beside the recycle symbol, as shown on the photo below.

• If the 9th character of the lot number is E or F, your battery is among those being recalled.
• If the 9th character of the lot number is any other letter, your battery is not affected by this recall.

Click here to use our lot number lookup tool.

2.) If your EN-EL15 battery pack is affected

• Immediately remove the battery from your camera or camera bag, but please do not dispose of it.
• Complete the Nikon's online EN-EL15 battery exchange form by clicking the button below.
• Once your request is processed Nikon will send a confirmation email.
• On the day of your battery exchange, UPS will contact you by phone and email notifying you of the delivery.
• A UPS courier will then deliver your new battery pack(s) AND collect the recalled battery pack(s).
• Someone needs to be present for this exchange. If you need to make special arrangements, please contact UPS.

Exchange My EN-EL 15 Battery

3.) If your EN-EL15 battery pack is not affected
No further action is needed. Please continue using your EN-EL15 battery pack as usual.

Nikon is committed to safety and to providing to its customers only the highest quality products. We regret any inconvenience this matter may cause you and appreciate your continued support of Nikon and its products.

Thank you for choosing Nikon for your photographic needs.

In July of 2015, we announced that the shutter in some Nikon D750 digital SLR cameras manufactured in October and November of 2014 may not function normally, sometimes resulting in shading of a portion of images. Since that time, we have learned that the same issue may also affect D750 cameras manufactured from December, 2014 through June, 2015.

For those who have already purchased a D750 and would like to have their camera serviced for this issue, Nikon service centers will service cameras as indicated below. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected D750 cameras
To check whether or not your camera may be one of those affected by this issue, click the Check Your Serial Number button (found here) and enter your D750's serial number as instructed. . If your D750 camera is one of those that may be affected, instructions for obtaining service will be displayed. If your D750 camera is not one of those to which this issue may apply, rest assured that service to your D750 camera as to this issue is not necessary and you may continue using your D750 camera without concern for this issue.

Resolution
If your D750 camera may be affected, as confirmed with the serial number check above, you will be provided with the necessary information to obtain service for this issue free of charge. Once your D750 camera is received by Nikon, your D750 camera’s shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

We sincerely apologize for any inconvenience this matter may have caused you.

Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.

From Nikon:

To users of the Nikon D750 digital SLR camera - possible image shading from shutter

Thank you for choosing Nikon for your photographic needs.

It has come to our attention that the shutter in some Nikon D750 digital SLR cameras manufactured in October and November of 2014 does not function normally, sometimes resulting in shading of a portion of images. We have decided to take the following measures regarding this issue.

We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected products
To check whether or not your camera is one of those affected by this issue, click Affected Product Serial Numbers below and enter your D750 serial number as instructed. Your camera's serial number will be checked against those of applicable products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not affected by this issue, rest assured that repairs to your camera are not necessary and you may continue using your camera without concern for this issue.

Affected Product Serial Numbers

The camera's serial number is the 7-digit number indicated by the red frame in the image above.

Resolution
If your D750 camera is affected, as confirmed with the serial number check above, you will be provided with the necessary information to obtain service to correct this issue free of charge. Once your D750 camera is received by Nikon, your D750 camera’s shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

We sincerely apologize for any inconvenience this matter may have caused you.

Please be assured that Nikon is continuously working and taking measures to further improve the quality of its products. Once again, thank you for choosing Nikon for your photographic needs.

From Nikon:

Thank you for choosing Nikon for your photographic needs.

Nikon will offer a service for updating AF-S NIKKOR 300mm f/4E PF ED VR firmware. Details of this firmware service are as follows.

Firmware update details
We have confirmed that when the AF-S NIKKOR 300mm f/4E PF ED VR lens is used with the D800, D800E, D810 or D810A, images captured at shutter speeds of around 1/125 s with the VR function enabled (NORMAL or SPORT) sometimes exhibit noticeable blur.

To address the occurrence of this, we are offering a service for updating your AF-S NIKKOR 300mm f/4E PF ED VR firmware. When cameras other than the D800, D800E, D810, or D810A are used, this firmware update is not needed.

Updating lens firmware
Users of the D800, D800E, D810, or D810A who are concerned about this issue may take or send their lens to a Nikon authorized service center, where your lens firmware will be updated free of charge.

When sending your AF-S Nikkor 300mm f/4 E PF ED VR lens to a Nikon authorized service center, the user must pay the cost of shipping to the service center, and Nikon will pay for return shipping.

Identifying lenses with which the firmware has already been updated
Firmware for lenses with a serial number of 205101 or later have already been updated.

From Nikon:

To users of the Nikon D750 digital SLR camera

Thank you for choosing Nikon for your photographic needs.

On December 29, 2014, we announced that we were looking into measures to address the issue reported by some users, namely that when photographing scenes in which an extremely bright light source, such as the sun or high-intensity lighting, is positioned near the top edge of the frame, flare with an unnatural shape sometimes occurs in images captured with the D750 digital SLR camera.

To correct this issue, Nikon will inspect and service at no cost the camera’s light-shielding components and adjust the AF sensor position. We plan to initiate this service at the end of January and will announce further details, including instructions for requesting servicing, shortly.

Please direct inquiries regarding this matter to Nikon Customer Relations by phone at 1-800-Nikon US (1-800-645-6687), 9AM–8PM EST, Monday to Friday (closed certain holidays) or online here.

We sincerely apologize for any inconvenience this issue may have caused, and ask for your continued patience and understanding.

Once again, thank you for choosing Nikon for your photographic needs.

To users of the Nikon Semi-Soft Case CF-DC7 – this Service advisory to be applied in the United States only.

Thank you for choosing Nikon for your imaging needs.

In Semi-Soft Case CF-DC7, we have found possible cracking or stickiness of the flap of the case may occur after several years.

Identifying affected products:

If you own a CF-DC7 semi-soft case, please check the tag inside this case shown in the photo below. If there is a white dot on the back of this tag (also shown below), your case is not affected and you are able to use it with confidence.

Nikon will extend a free replacement CF-DC7 case to those customers who have purchased units that are affected.

To have your affected CF-DC7 case replaced free of charge, please follow the below steps:

1. For more information regarding this matter, contact Nikon Customer Relations by phone at 1-800-Nikon US (1-800-645-6687), 9AM–8PM EST, Monday to Friday (closed certain holidays) or online here.
2. Work with a Nikon customer service representative to confirm you have an affected CF-DC7, and you will be sent a pre-paid UPS return shipping label to send your case to Nikon for replacement
3. Nikon will replace the affected CF-DC7 cases free of charge and return it to the customer. The entire process, including shipping time, should take between 7-10 business days