Canon Professional Services CPS
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- Clearing Custom Functions on Speedlite 600EX-RT
- Linked Shooting with Speedlite 600EX-RT
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From Canon Professional Services:
Thank you for being a valued Canon Professional Services (CPS) member. We previously communicated to you that our service facility in Jamesburg, New Jersey was without power due to the effects of Hurricane Sandy. We are happy to report that the facility has recovered and is now operating at normal capacity.
Thank you for your understanding while operations were temporarily disrupted.
Canon Professional Services (CPS)
Canon U.S.A., Inc.
From Canon Professional Services:
Due to the impact of Hurricane Sandy, the Canon USA repair facility in Jamesburg, New Jersey is currently without power and is closed.
If you recently sent a product to the Jamesburg facility and wish to check on the repair status, please enter your Canon Repair Number and ZIP Code into the designated fields at the following Canon USA web site address: http://www.usa.canon.com/cusa/consumer?pageKeyCode=checkRepairStatus
Recovery operations are underway and we have been informed by the local utility servicing the Jamesburg facility that power should be restored by November 7. However, due to storm-related delays, normal operations and repair turnaround are not expected to resume until November 16. Until that time, please direct any new repair requests to one of the Canon Repair Facilities below:
1. Newport News, Virginia
Canon Factory Service Center
12022 Canon Blvd.
Newport News, VA 23606
(Mail-In Service Only)
2. Irvine, California
Canon Factory Service Center
15955 Alton Parkway
Irvine, CA 92618
(Mail-In and Walk-In Service)
When sending in your equipment for repair please ensure the box is marked as CPS Pro Rush Repair to expedite the request.
Assistance is also available to CPS members 24x7 via the CPS Member Hot Line at 1-877-CPS-8122 (1-877-277-8122).
We apologize for the inconvenience and appreciate your patience as we work to return to normal operations in New Jersey as soon as possible.
Thank you,
Canon Professional Services (CPS)
Canon U.S.A., Inc.
Contact Information for Inquiries
CPS Toll free; 1-877-CPS-8122
24 hours 7 days/per week
Equipment loan requests
cpsloan@cusa.canon.com
Membership
cpsmember@cits.canon.com
Repairs
NJ njcpsservice@cusa.canon.com
CA cacpsservice@cusa.canon.com
VA vacpsservice@cusa.canon.com
Canon USA CPS has announced that the Canon EOS 5D Mark III is now availabile for evaluation loans:
"EOS 5DMarkIII cameras are available for evaluation loans to Gold and Platinum level CPS members on a first come first served basis. Subject to the same rules and regulations applied to all try before you buy evaluation loan requests. cpsloan[AT]cusa.canon.com"
It is worth the membership cost just to evaluate this camera. Learn more at http://www.usa.canon.com/cps.
Canon has announced that the CPS Lounge will be making its NAB Show debut on April 16th in Room N110 North Hall, Level One in the Las Vegas Convention Center in Las Vegas, NV.
CPN Europe has launched a new section of their website devoted to Canon's new Cinema EOS system.
Canon USA Professional Services (CPS) has a new website. I'm not sure how long this has been up, but ... the new site has a much more "professional" look to it.
From Canon Professional Services USA:
Canon Professional Services Program Announces New Points Qualification System and Website to Enhance Membership Opportunities For Emerging Professionals
Canon Hosts CPS Lounge at PhotoPlus Expo 2011 with a Full Roster of Membership Benefit Activities
LAKE SUCCESS, N.Y., October 20, 2011 – Canon U.S.A., Inc., a leader in digital imaging, today announced an enhancement to the Canon Professional Services (CPS) program with a new qualification system for membership acceptance. The new CPS professional points system allows an expanded roster of equipment to qualify prospective members into the program. The new points system will help many professionals who were unable to join based on the previous membership requirements.
In April of 2010, Canon extended its CPS membership to qualifying videographers, cinematographers and filmmakers and the overwhelming response received from these professional clients has prompted the need for a third CPS support center. Under the new points system, professional image makers can now qualify with ownership of a broader range of professional products including DSLR camera bodies, professional camcorders, lenses and accessories (speedlites and wireless transmitters, etc). The CPS program is designed to extend Canon's support assistance to imaging professionals with fast service, equipment evaluation loans, and a range of other benefits. For details and additional information on the new CPS points system and to see a comprehensive list of all eligible pro DSLR and Video equipment, please visit the CPS web page at: www.usa.canon.com/cps
Canon will once again host the CPS Lounge during PhotoPlus Expo 2011 at the Jacob Javits Center, October 26th-29th. The CPS Lounge will be open to the public on October 26th at noon, the day before PhotoPlus Expo opens and will be located in rooms 2D02/03 and 2D04/05. In addition to answering questions and providing Clean and Check services throughout PhotoPlus Expo, Canon Professional Services will also host a number of great opportunities for CPS members to enjoy additional membership benefits:
Print Signings
On October 27, 2011, between 1 p.m. and 3 p.m. legendary Rock & Roll photographer and CPS member, Bob Gruen will be signing copies of one of his iconic images for the first 100 Gold and Platinum CPS members to visit the lounge. These limited edition prints will be produced on the latest professional Canon printer.
On October 28th from 11 a.m. to 1 p.m. in the CPS Lounge, Canon Explorer of Light, Vincent Isola will be signing prints for Gold and Platinum members. Images will be printed on the latest professional Canon printer.
Free Large Format Print Sample Member Images
CPS Gold and Platinum members are encouraged to bring with them their favorite image file to receive a free large format sample print of their image, courtesy of Canon Professional Services. Throughout PhotoPlus Expo Canon will station an imagePROGRAF iPF6350 large format printer in the CPS Lounge where Gold and Platinum members will be able to receive a sample print of their own image, limited to one print per member.
Free Clean & Check
Gold and Platinum members will be able to take advantage of free on-site Clean & Check services for up to two Canon professional DSLR or lens models. All equipment must be dropped off before 5 p.m. on October 28th in order to guarantee turnaround before the show ends. The lounge will not be accepting any equipment as of October 29th.
On-Site Registration Promotion
As a bonus for new or upgrading members, any person who signs-up, upgrades, or renews for a Gold or Platinum membership in the CPS Lounge will receive an additional free Clean & Check coupon. A registration kiosk will be available in the CPS Lounge to new and existing members throughout the show.
CPS Lounge Hours during PhotoPlus Expo 2011:
10/26 noon – 5 p.m. (Pre-show hours available)
10/27 9 a.m. – 5 p.m.
10/28 9 a.m. – 5 p.m.
10/29 10 a.m. – 3 p.m. (equipment pick-up only)
CPN (Canon Professional Network) has introduced a new homepage design and has made German, Spanish, French and Italian translations of the site available.
Canon USA CPS has sent the following notice regarding the free "Silver" CPS membership level.
Dear CPS Member,
This is an important announcement concerning CPS Silver Membership.
Effective October 1, 2011 CPS will no longer offer the 20% service discount currently being applied to CPS Silver Member repairs.
As a professional photographer, CPS understands that extended down time due to equipment repairs can be detrimental to good business. Therefore, we will continue to offer CPS Silver Members pro standard turn around times on repairs and access to the CPS Member Only 24/7 contact phone number and email, along with access to content on the CPS website including posted CPS supported Events, Shows and Workshops in your area.
Further, we encourage CPS Silver Members to explore the expanded support a CPS Gold Membership offers. CPS Gold Membership includes 3-day expedited repairs at a 30% discount along with many other benefits. Also, during the month of October we are offering a promotion when upgrading to a CPS Gold Membership that will include one (1) additional Free Clean & Check coupon. This coupon would be included along with the other items in your CPS Gold Membership Welcome Kit. Please visit the CPS website for a complete list of member benefits.
For more information:
Contact us at cpsmember@cusa.canon.com or call our general CPS support line 1-888-CPS-4540.
You can find the Canon Professional Services USA website at http://www.usa.canon.com/cps.
Canon USA Professional Services has posted a new promo video on their home page.
Canon USA Professional Services has sent notification to members stating that:
EFFECTIVE JULY 1, 2011
We would like to take the time to remind you that all products sent in for repair are required to be registered in order to take advantage of your CPS repair discount. As of July 1st, any unregistered products sent in for repair will not be eligible for discount and returned to you. These products will not be eligible for service back-up loans under your current CPS account.
We encourage you to review your CPS account and register any unregistered products through your account at www.usa.canon.com/cps before the specified deadline date.
In the instance of illegible or worn serial numbers, please contact your local service facility for retrieval.
We appreciate your cooperation and look forward to continue providing you with quality service.
Thank you,
Canon Professional Services (CPS)
Canon U.S.A., Inc.
Planning to shoot the Royal Wedding? So are an estimated 799 other photographers.
"The Canon Professional Services (CPS) team will be providing a range of services and support for accredited Canon professional photographers who are covering the Royal Wedding between HRH Prince William and Kate Middleton on 29 April."
Read more at the Canon Professional Network.
Canon Canada has introduced their revamped CPS program to include Gold and Platinum paid levels.
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